Every tool that comes through our shop gets a hands-on evaluation before any work begins. Our experienced technicians diagnose exactly what's wrong before building your repair estimate. We never move forward without your approval — no surprise charges, no work you didn't sign off on.
When parts are in stock, most repairs are turned around in 3-5 business days.
Whatever's jammed, worn, or on its last leg, chances are we can fix it. Fastpak's technicians repair steel, poly, pneumatic, manual, and battery-operated strapping tools from all the major manufacturers, so you're not stuck waiting on a brand-specific specialist to get your tool up and running again.
Don't see your brand listed? Reach out anyway — if it straps, we've probably worked on it. Send us the make, model, and what's going on, and we'll tell you straight whether it's a quick fix, a bigger repair, or time to talk replacement.
Based on insights from Fromm Packaging, one of the strapping tool manufacturers we partner with, here are the four issues we see most often, along with a few things you can safely check yourself before sending your tool in for repair.
A quick safety note first: outside of basic cleaning, we don't recommend opening up or working inside your strapping tool without repair experience. Doing so can damage the tool further or put you at risk. If the tips below don't solve the problem, that's your cue to send it to our team.
This usually points to a battery issue — either the battery itself or how it's seated in the tool.
Still nothing? The motor or circuit board may be the culprit, and that's a job for our repair team.
Weak tension is often caused by a dirty or worn tensioning wheel, though it can also come from a faulty microswitch or circuit board.
This is typically a sign that the cutter or its pressure spring needs attention.
A failure to weld can trace back to a number of worn or broken parts — grippers, springs, or the motor among them.
If you've worked through these steps and your tool still isn't performing, it's time to bring in the experts. Contact us, and we'll get it diagnosed and back to work.
As a general guideline, we recommend repairing a tool when the repair cost comes in at or below half the price of a new one — but that's never a decision we make for you. Every estimate goes to you first for approval before any work begins. And if repair isn't the right call, we'll ask whether you'd like a proposal for a new tool instead, so you're never left without a next step.
Already know your tool needs a repair?
Start Your Quote
Ready to get your tool back in working order? The most reliable way to get an accurate estimate is to ship your tool directly to our facility, where our technicians can evaluate it in person.
Ship your tool to:
Fastpak SystemsFill out the form below with your tool and contact details, and a Fastpak service rep will follow up to confirm everything and get your repair estimate started.
To help us move quickly, be sure to include the following information:
After you submit your repair request, you'll hear back from our team in less than one business day.
Start Your RepairFill out the form on this page with your tool and contact details, then ship your tool to our facility in Marietta, GA. Our technicians will evaluate it and follow up with a repair estimate. No work begins without your approval.
No. We repair strapping tools from all major brands, whether or not you bought them from us.
Shipping to our facility is the customer's responsibility. Once we receive your tool, our technicians take it from there.
We do offer replacement tools. If you'd rather not wait on a repair, or if we determine a repair isn't the right fit, just let us know, and we can put together a proposal for a new tool.
The evaluation itself is free. However, if you decide not to move forward with the repair after receiving your estimate, a $100 fee (equal to one hour of labor) applies to cover the technician's diagnostic time.
When parts are in stock, most repairs are turned around in 3-5 business days. If a part needs to be ordered, we'll let you know as soon as we spot it during the evaluation so there are no surprises on timing.
Yes, expedited repairs are possible. If this applies to you, please let us know so we can accommodate.
